About Shipping

At Creluvio, every order is more than a package—it’s a promise to deliver timeless style straight to your doorstep. Rest assured, our team handles each garment with precision, ensuring it arrives beautifully packaged and ready to elevate your wardrobe.

1. Receiving time

Receiving time = Processing time + Shipping time.

Processing time: Normally 1-7 Business Days

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes.

2. Tips for shipping:

We ship packages to the United States, United Kingdom, France, Germany, Canada, Greece, Portugal, Norway, Austria, Poland, Sweden

Shipping cost:

Free shipping on all orders.

Shipping time:

 Countries  Shipping time
 United States  5-15 working days
 United Kingdom, France, Germany,  Canada, Italy, Spain, Greece, Portugal  7-18 working days

1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Creluvio.com.

If you have any questions, please contact our customer service department: info@creluvio.com

3. Tracking Your Order

For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

You can track your order on the website: https://www.17track.net/en

Contact Us E-mail: info@creluvio.com

Contact Us E-mail: info@creluvio.com

4. Shipping Delays

  • Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes.
  • Please submit a ticket within 1 month of shipment if the package does not arrive in time, our representative will get back to you within 48 working hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.