Hassle-Free Returns & Refunds

At Creluvio, your satisfaction is our priority. We stand behind the quality of our designs and want you to feel confident in every purchase.

Order Processing Time

• Orders are typically processed and dispatched within 1-7 business days after payment confirmation.

Order Cancellation

• All shipped orders do not support cancellation.
• For unshipped orders, you can cancel the order within 24 hours after placing the order. Please send an email to  info@creluvio.com

Our Policy

• Returns or refunds are accepted within 30 days of delivery.

• To initiate a return, please first contact our support team at info@creluvio.com. We’ll promptly reply with return address details and guidance.

• Items must be unworn, unwashed, undamaged, have the original tags attached and the original packaging.

How It Works

1. Email Us: Reach out to our customer care team with your order number.

2. Ship Back: Once approved, return the item using the provided address.

3. Refund Processed: Receive your refund to the original payment method within 1-7 business days after we inspect the returned item.

4. Exchange: If you wish to exchange, please tell us the product title, color, and size. We will send you a new item as soon as possible after receiving the return.

Return Address

Recipient: Wedo-4436

Contact number: 6263333658

Street: 5521 Schaefer Ave

City: Chino

State: CA

Zip: 91710

Country: United States

Note: Please contact us before returning items, do not return directly to this address.

Return Cost

1. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

2. If the item arrives defective or damaged, we will cover the shipping costs.

We aim to make returns smooth and stress-free—because great style shouldn’t come with compromises.

Thank you for choosing Creluvio!